PhysioGraphic Software Return Policy

Should you need to return a product, the following guidelines must be adhered to:

  1. All returns must be pre-authorized by PhysioGraphic Software, Inc. Refunds will not be made on unauthorized returns.

  2. Product not purchased directly from PhysioGraphic must be returned to the place of purchase and is subject to the return policies of the place of purchase.

  3. Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment. No credit will be issued for incomplete or non-PhysioGraphic  product / component returns.

  4. Returns in North America must be received by PhysioGraphic Inc within 35 days after the date PhysioGraphic ships the product. Returns for shipments from PhysioGraphic to locations outside North America must be received by PhysioGraphic within 60 days after the date PhysioGraphic ships the product. If PhysioGraphic sends you the activation key, no refund is possible.

  5. All returns must have a Return Merchandise Authorization # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact PhysioGraphic, Inc. at (450) 662-2208, Monday-Friday, between the hours of 8:00am and 6:30pm ET, or e-mail them at returns@physiographic.com. You will be given the RMA # and the address for the return.

    PhysioGraphic suggests that you return the package with a carrier that has a reliable tracking system as PhysioGraphic will not make a refund until it receives the package.

  6. Upon receipt of an authorized return, PhysioGraphic will provide a refund to you, less shipping and handling charges, which will not be refunded.

  7. Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, PhysioGraphic will send you a check. If you purchased by credit card, your account will be credited. If by purchase order (for pre-approved accounts), your account will be credited.

    Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail.

 

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